Privacy Policy

 

A & G Passenger Boats Ltd

 

Our Privacy Policy – Keeping your data safe.

 

Our business

 

A & G Passenger Boats Limited is asmall family run limited company providing a hospitality and venue service toour customers.  Our services are providedto private individuals, groups and business customers and are committed to keepall personal information safe. We only record the information needed to fulfilthe requirements of your booking. We never sell your details to any 3rdparties and with your permission only ever pass your details to 3rdparties required to fulfil your booking.     

 

What type of personal details do we collect and how do we use it?

 

Our Website

 

Currently we do not collectinformation via cookies and hold no personal information on our website.

 

Contacting us.

 

Whether you contact us via email, inwriting or verbally we will only use the information you have given to providethe information that you have requested. After the information has beenprovided by us we will not contact you again unless, a. you have requested thatwe do so or b. you have made a booking with us. If you do not follow up your information request with a booking with usyour contact information will be deleted from our systems after 6 weeks fromyour initial enquiry. 

 

Making a booking.

 

You can only make a booking direct withus via email or telephone, we do not use a 3rd party booking system.

 

Depending on how you book, we willhold your phone number, email address, name, address and event requirements.  If you pay by card this is processed directvia our secure processing partner One World. If we have had to record your card details, we will immediately destroyit as soon as the payment has been processed.  Resulting paperwork will be securely destroyed after it is no-longerlegally required as part of our business operation.

 

Your party information will be used toprovide your requested requirements for your event.  If in an event we ever need to pass yourdetails to a 3rd party entertainment provider, we will verbally and/oremail you to ask your permission and in addition will ensure that they have asecure privacy policy in place.

 

We will use your address to send youout confirmation of payment and details of your booking. In instances when aninvoice has been requested it will be sent to the address provided

 

How do we store your information?

 

If you have sent us an email, your informationwill be stored on out office computer. This is not connected or backed up by any 3rd party. If youdo not made a booking this will then be deleted 6 weeks after your initial enquiry.

 

If you have made an enquiry bytelephone but not made a booking, we will destroy any hard copy of the number nolater than 6 weeks after you have called.

 

If you have made a booking this wouldhave been either via email or telephone call. If you have contacted us via email we will hold your emails address plusany information on them via our office computer until 3 months after yourcruise.

 

Via our paper booking system, we willsecurely hold your, name, address, processed booking details, and eventinformation until we are no-longer legally require to do so.  It will then be securely destroyed.

 

 

 

Mailing list.

 

We do not have a mailing list forsending out future company literature. If you need a copy of our current product information, please justcontact us.

 

 

 

What are your rights? Making a complaint

 

Werespect your right to control your data: to be informed, access, correct,delete, restrict and use your own data.

 

If atany point you believe the personal data we hold about you is incorrect, you canrequest to see this information and have it corrected or deleted. If you wishto raise a complaint on how we have handled your personal data, you can contactour Office Manager who will investigate further.

 

Youalso have the right to request a copy of the information we hold about you atany time. If you would like a copy of some or all of your personal data thenplease email or write to us at the following address:

 

Telephone: 0114 2786314
Email: info@sheffieldboats.co.uk
Post: Arch 16, Victoria Quays, Wharf Street, Sheffield, S2 5SY